HRDC Diversity Programs

When it comes to being part of a team, sometimes it feels like we need to walk on water or air just to survive. This program focuses on how to capitalize on the diversity of teams so that the entire team can simply "walk together."

The term "diversity" is a common priority throughout higher education. We commonly hear that diversity is an important part of the modern workplace, and an essential aspect of group cooperation and teamwork. But recognizing exactly what diversity means to individuals can be complex and sometimes confusing. This interactive workshop explores the connections between diversity and Emotional Intelligence.

Communicating with customers to provide exceptional service is often a challenge. Working with a diverse range of customers is often a challenge. This program examines the impact of perceptions and stereotypes on customer service. Challenges and barriers related to diversity and customer service are identified for both internal and external customers.

Communication is more than what you say. It encompasses who you are, what you have experience and how others perceive you. Understanding the impact of gender, age, and culture on communication styles will help you to recognize and remedy areas of conflict and misunderstanding.