PROGRAM DESCRIPTION
Working with Diverse Customers (CUS 007)
Beth McLaughlin
Registration Fee: $0
Payment and Registration Guidelines
Communicating with customers to provide exceptional service is often a challenge. Working with a diverse range of customers presents an even greater challenge for many front-line service providers. This program examines the impact of perceptions and stereotypes on customer service. Challenges and barriers related to diversity and customer service are identified for both internal and external customers. This program will help you to:
- Use communication skills to deliver quality service to diverse customers
- Clarify the relationship between diversity and customer service
- Identify internal and external customer service issues
- Overcome common barriers to customer service
- Improve the quality of customer service in a diverse environment
- Customer service and diversity
- Customer characteristics
- Action planning for success